Terms of Use

Last updated: June 16, 2026

Draft for review. This document is a starting template prepared for Walter. It is not legal advice and should be reviewed and adapted by qualified counsel (including for Quebec Law 25, PIPEDA, and any applicable U.S. requirements) before you rely on it.

These Terms of Use ("Terms") govern your access to and use of the Walter software, websites, and services (collectively, the "Service"), operated by Walter ("Walter", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization (an "Agency"), you represent that you are authorized to bind that organization.

1. The Service

Walter is a home-care operations platform that helps home-care agencies schedule shifts, coordinate caregivers, record visits, and communicate with families. The Service is a tool for agencies and their authorized users; Walter does not provide health care, employ caregivers, or make care decisions.

2. Accounts & eligibility

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
You must be at least 18 years old and legally able to enter these Terms.
Agencies are responsible for the users they invite (owners, administrators, caregivers, and family members) and for ensuring those users are authorized to access the information made available to them.

3. Acceptable use

You agree not to: (a) use the Service unlawfully or to violate the privacy or rights of others; (b) upload content you are not authorized to share; (c) attempt to breach security, probe, or disrupt the Service; (d) reverse engineer or resell the Service; or (e) use the Service to send unlawful or unsolicited communications.

4. Protected health and personal information

The Service is used to process personal information and personal health information about clients, caregivers, and families. Where Walter processes such information on an Agency's behalf, it does so as a service provider/processor under the Agency's instructions and our Privacy Policy. Agencies are responsible for obtaining the consents required to collect, use, and share this information through the Service.

5. Subscriptions & payment

Paid plans are billed in advance on a recurring basis. Fees, billing cycle, and any free trial are described at sign-up.
Unless required by law, fees are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period.
We may change pricing on reasonable notice; changes apply to subsequent billing periods.

6. Your content & data

You retain ownership of the data you submit ("Customer Data"). You grant Walter a limited licence to host and process Customer Data solely to provide and improve the Service, as described in the Privacy Policy. On termination, you may export your data and we will delete or de-identify it in accordance with our retention practices and applicable law.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by Walter and protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

8. Third-party services

The Service relies on third-party providers (for example, cloud hosting, messaging, and email delivery). Your use may be subject to those providers' terms, and we are not responsible for third-party services.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. Walter does not warrant that the Service will be uninterrupted, error-free, or fit for a particular clinical or operational purpose. The Service is not a substitute for professional judgment or emergency services.

10. Limitation of liability

To the fullest extent permitted by law, Walter will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Walter's total liability arising out of or relating to the Service will not exceed the amounts you paid to Walter in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or to protect the Service or its users. Sections that by their nature should survive termination will survive.

12. Governing law

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in the judicial district of Montréal, Québec will have exclusive jurisdiction, subject to any mandatory consumer-protection rights you may have where you live.

13. Changes

We may update these Terms. We will post the updated version with a new "Last updated" date and, where appropriate, provide additional notice. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms: hello@waltercare.com.